Refund Policy
Your Satisfaction, Our Priority: Comprehensive Guidelines for Refunds and Cancellations at Stellar Dental
At Stellar Dental, operated by Stellar Acumen Sdn Bhd, we strive to provide our patients with the highest quality dental care and satisfaction. Understanding that dental services are inherently medical in nature, here is our refund policy:
Consultation and Treatment Planning
- Fees paid for consultation and treatment planning are non-refundable as they cover the time and resources used to diagnose and develop a treatment plan tailored to your needs.
Deposits
- Deposits are required for booking certain treatments and securing appointment slots. Deposits are non-refundable but may be credited towards future appointments if you notify us at least 24 hours in advance of your scheduled treatment date.
Treatment Refunds
- Due to the nature of dental procedures, we do not offer refunds on treatments that have been completed. However, we stand by the quality of our work and will address any concerns related to the treatment provided. Should there be a clinical issue directly related to the treatment performed at Stellar Dental, corrective procedures will be offered at no additional cost, subject to our review and clinical guidelines.
Products
- Any products sold (e.g., dental care kits, orthodontic appliances) are non-refundable once they are opened and used, due to health and safety regulations. Unopened products in their original packaging may be returned within 7 days of purchase for a full refund or exchange.
Cancellation Policy
- If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance to avoid any cancellation fees. Appointments canceled or rescheduled with less than 24 hours’ notice will result in the forfeiture of the deposit.
Cancellation Policy
- While we assist in the insurance claim filing process, we are not responsible for disputes with insurance providers regarding coverage and reimbursement. Patients are encouraged to understand their insurance benefits and discuss coverage with their provider before treatment.
Contact Us: Any questions regarding our refund policy or to discuss treatment concerns, please contact us directly at support@stellardental.my. Our team is committed to ensuring your satisfaction and addressing any issues promptly and professionally.